Radio Etiquette

This post is for all our convention-organizer friends who have to use any kind of two-way radio during their con. And you’re right, most of this seems obvious. But we’ve seen things, man! There are a lot of people who work a convention just to grab a radio and enjoy some kind of rush throughout the weekend. Many of them don’t know what they’re doing. Or they abuse the privilege. Usagi Medical Group works hand-in-glove with both convention staff and licensed first-responders who may be on scene. Proper radio etiquette helps us avoid delays and mistakes. We hope your personnel will find these guidelines useful in avoiding unnecessary frustrations in times of an emergency.

Get Prepared

Know how to use the radio. Know what the PTT (Push To Talk) button does. Know how to not trigger it by accident. Hold the button down firmly when talking, and be sure to LET IT GO when you are done. When you have the PTT button pressed, no one else can speak or be heard. You might be blocking someone on your frequency with an emergency message. You’ll drain your radio battery faster, too! Let. It. Go.

(BTW, remember to talk across the microphone, and not directly into it.)

Identify Yourself and Your Recipient

Know in advance what you are going to say. Take a moment to get collected and maybe even mentally rehearse your message. Decide who the intended recipient of the message is. Start your transmission with your name, followed by your department, and follow that with the name of the intended receiving department. “This is Holly with Main Events to UsagiMed.” There’s no point doing much more than identifying yourself and the recipient at this point. When the recipient acknowledges you, you can transmit the rest of your message.  

Short, Clear, Concise

As a general rule, if your message is longer than 20 seconds, use your phone instead. It’s best to keep your transmissions short, clear, and to the point. This gives other users an opportunity to acknowledge your message or request further clarification before you carry on with your next point.  

Be Patient

LISTEN for a response. The other person may not be able to respond immediately–be patient and give them time to reply before re-sending your call.

Acknowledging The Message

UMG first responders fill a necessary gap for conventions and event planners.

Radio users sometimes repeat a message to make it clear that they’ve heard and understood the information. For example:

Public Safety: “Jared with Public Safety to UsagiMed. Assistance required at Western Ballroom.”

UsagiMed: “This is UsagiMed confirming assistance required at Western Ballroom. We’re on our way.”

These Useful Guidelines

Please refer to these handy guidelines. (Only one page long, it’s suitable for downloading, printing, and distributing to your staff.) Remember, everyone is listening.

(It’s a handy one-pager.)